Voice over Internet Protocol (VoIP) calling has been available for many years now, and the majority of businesses have switched over to this kind of service rather than using traditional landlines.
If you run a small business, there are a number of benefits to making the change, perhaps the most compelling of which is cost. VoIP services are often much cheaper than their traditional counterparts for a variety of reasons.
For a start, you’re using your internet connection to make and receive calls. Digital calling means you don’t need a fixed landline, and therefore you won’t be paying for the line rental. What’s more, cloud-based calling is often cheaper than that offered for traditional phone services.
It is also possible to scale up or down the number of phone lines you pay for each month, allowing you to adjust your VoIP phone system to the needs of your business. This can be especially handy if you know you receive a spike in calls at certain times of the year, as you can pay for extra lines then but not have the cost for the full 12 months.
VoIP systems also integrate with other technologies. You may want business IT support to help you set this up, but once it’s up and running, this kind of system will allow you and your team to provide better customer service and collaborate more efficiently.
In the era of remote working, this is game changing because it means everyone is on the same page and can work from any location. They’re not restricted by where your landline is.
But perhaps the most compelling reason to switch to VoIP phone services if you haven’t already is that the old public switched telephone network (PSTN), which refers to the copper-wired landlines, is being upgraded to a fully digital network.
Many providers already offer VoIP services as standard, as a result, but there is so much more you can do when you embrace the shift to digital calling that it’s worth exploring various solutions to make the most of this technology in your small business.
